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Waypoint AI

Streamlines technical support by triaging, routing, and resolving escalations, generating postmortems, and surfacing solutions for teams.

Waypoint AI manages technical support escalations by sorting, routing, and resolving issues across support and engineering teams. It identifies duplicate cases, recommends solutions, and logs events in real time. The platform generates postmortems, extracts insights, and tracks metrics to help teams close tickets faster, improve investigation, and prioritize fixes. Waypoint AI integrates with existing tools to deliver efficient escalation management and actionable reports for continuous improvement.