Company Profile



San Francisco, California, USA

Founded Year




Operating Status


Social Media


Swapnil Jain
Co-Founder, CEO

Akash Singh
Co-Founder, CTO


With their advanced voice analytics platform, Observe.AI is empowering businesses to gain valuable insights from customer interactions and enhance their overall performance.

Observe.AI's core offering revolves around harnessing the power of AI and natural language processing (NLP) to analyze and extract valuable insights from customer interactions, primarily phone conversations.

Through their advanced voice analytics platform, Observe.AI captures and transcribes conversations in real-time, enabling businesses to gain a comprehensive understanding of their customer interactions on a granular level.

The platform employs cutting-edge speech recognition technology to transcribe and analyze conversations instantly. This real-time capability allows businesses to derive actionable insights and make informed decisions promptly. By identifying customer sentiment, key topics, and agent performance metrics, Observe.AI enables businesses to identify areas for improvement, enhance customer satisfaction, and optimize their operations.

By leveraging their voice analytics platform, businesses can proactively monitor customer interactions, ensuring adherence to compliance requirements and quality standards. The platform's sentiment analysis capabilities enable organizations to identify and address customer concerns in real-time, resulting in improved customer satisfaction and loyalty.

Observe.AI's platform empowers businesses to coach and train their agents effectively. By providing detailed analytics and performance metrics, such as call handling time, customer satisfaction scores, and agent sentiment analysis, organizations can identify coaching opportunities and develop targeted training programs. This leads to enhanced agent performance, improved customer interactions, and ultimately, increased customer loyalty.

Observe.AI's innovative approach to voice analytics has garnered widespread recognition and accolades from industry leaders. The company has secured substantial funding from prominent venture capital firms, including Scale Venture Partners and Nexus Venture Partners.

As AI continues to shape the future of customer experience, Observe.AI remains at the forefront of innovation, constantly refining and expanding their voice analytics capabilities. The company's commitment to transforming customer service through AI technology positions them as a key player in the evolving landscape of customer experience management.


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