Open

Open.cx is an AI-powered customer support platform that resolves complex issues via phone, email, and web for high-volume businesses.

Open is an AI-powered customer support platform that revolutionizes how businesses handle complex inquiries. The system integrates seamlessly with existing business tools to resolve Level 2 and Level 3 support issues across multiple channels, including phone, email, web, SMS, and WhatsApp. By automating up to 80% of complex support cases, Open.cx significantly reduces operational costs while maintaining high-quality customer service. The platform’s unified AI inbox, outbound support capabilities, and advanced analytics dashboard enable businesses to streamline their customer communication processes, making it possible for small teams to manage large-scale support operations efficiently.

Trace

Trace is an AI-powered customer service platform that automates end-to-end resolution for common requests like transaction tracking, card applications, and fraud complaints through secure API integrations.

Trace is an AI-powered customer service solution that automates end-to-end resolution for common banking tasks. The platform uses secure APIs to execute transactions, track payments, process card applications, handle fraud complaints, and manage account lockouts. Trace’s AI agents provide instant, consistent support with high first-contact resolution rates and low latency. The system is designed to be secure, compliant, and seamlessly integrated with existing cloud infrastructure, offering banks, insurance and fintech companies, a scalable alternative to traditional call centers.