Trace

Trace is an AI-powered customer service solution that automates end-to-end resolution for common banking tasks. The platform uses secure APIs to execute transactions, track payments, process card applications, handle fraud complaints, and manage account lockouts. Trace’s AI agents provide instant, consistent support with high first-contact resolution rates and low latency. The system is designed to be secure, compliant, and seamlessly integrated with existing cloud infrastructure, offering banks, insurance and fintech companies, a scalable alternative to traditional call centers.