Malted AI

Malted AI analyzes customer interactions like calls, chats and emails for banks using specialized small language models. It processes all data in real time to extract insights for better business results.

Malted AI examines 100% of bank customer interactions across calls, chats, emails and other channels. The system works in real time to turn raw data into clear intelligence. Banks use these insights to improve customer outcomes and operations. It builds small language models tailored for financial services through a distillation process. This setup cuts costs, speeds up analysis and maintains strong security standards.