Conversational AI is a sophisticated branch of artificial intelligence that combines natural language processing (NLP) and machine learning (ML) to enable computers and software applications to understand, interpret, and engage in meaningful human-like conversations. Unlike simple rule-based chatbots, conversational AI uses contextual understanding and continuous learning to process speech or text inputs, generate relevant responses, and maintain dialogue flow across various platforms including chatbots, virtual assistants, and voice-activated devices.

This technology enhances customer experiences by providing instant, personalized support and automating routine tasks, making interactions more natural and efficient while scaling across industries such as customer service, healthcare, finance, and retail.