By futureTEKnow | Editorial Team
The hospitality industry is undergoing a major digital transformation, and Vienna-based startup Chatlyn is at the forefront. With a recent €8 million Series A funding round, Chatlyn is on a mission to become the AI brain for hotels, revolutionizing how properties communicate with guests and manage operations.
Hotels today juggle 8–12 different messaging platforms—from WhatsApp and email to booking channels and social media. This fragmentation leads to missed booking opportunities, inefficient workflows, and a staggering €10 billion in lost revenue annually. Guests expect instant, personalized service, but staff are often overwhelmed by repetitive tasks and slow response times.
Founded in 2022, Chatlyn offers an AI communication hub designed specifically for hospitality. Here’s what sets it apart:
Unified Guest Communications: Integrates over 10 channels (email, WhatsApp, SMS, webchat, social media) into a single platform.
Intelligent Automation: Handles 70%+ of guest inquiries instantly in over 35 languages.
Real-Time Translation: Breaks language barriers, enabling seamless global guest engagement.
AI-Powered Visual Webchat: Showcases rooms with live pricing and availability, guiding guests through conversational booking.
98% Open Rate on WhatsApp: Far surpasses traditional email marketing.
Comprehensive Channel Integration: Connects with industry-specific messengers like Booking.com, as well as major property management systems (Oracle Opera, Protel, Apaleo, Mews).
Brand Voice Consistency: Automated replies maintain each property’s unique tone and style.
Chatlyn’s AI system is recognized as the industry’s first visual webchat because it goes beyond traditional text-based chatbots by enabling guests to:
View available rooms with live pricing and real-time availability directly within the chat interface.
See room photos and details as part of the conversation, making the booking process more interactive and visually engaging.
Complete the entire booking journey conversationally—guests can pick dates, compare room options, and finalize reservations without leaving the chat or filling out external forms.
Receive instant, AI-driven responses that adapt in real time to guest requests, ensuring a seamless and personalized experience.
This visual and conversational approach transforms the webchat from a simple Q&A tool into a fully interactive booking assistant, setting it apart as an industry first in hospitality technology.
Since its late-2022 launch, Chatlyn has scaled to over 1,000 properties in 30 countries, including luxury brands like St. Regis Mauritius, Singer Palace Rome, and InterContinental. Hotels report a shift from reactive to proactive guest service, with staff freed up to focus on creating memorable in-person experiences.
“Our AI assistant handles over 70% of inquiries instantly in perfect German, English, Spanish, and many other languages, while our team focuses on creating magical moments. It’s like having a multilingual concierge that never sleeps and gets smarter every day.”
The new funding will accelerate Chatlyn’s growth in three key areas:
As the hospitality sector embraces AI, Chatlyn is positioned to define the future of guest communication. By centralizing conversations, automating responses, and integrating deeply with hotel systems, Chatlyn aims to make every hotel interaction intelligent, connected, and personal.
futureTEKnow is a leading source for Technology, Startups, and Business News, spotlighting the most innovative companies and breakthrough trends in emerging tech sectors like Artificial Intelligence (AI), immersive technologies (XR), robotics, and the space industry. Since 2018, futureTEKnow has evolved from a social media platform into a comprehensive global database and news hub, delivering insightful content that connects entrepreneurs, investors, and industry professionals with the latest advancements shaping the future of business and technology.
The UK Space Agency has announced a £75M mission to remove space debris and protect vital satellite networks.
Mozart AI launches a next-gen digital audio workstation, empowering artists with AI co-production, natural language commands, and creative control.
India’s rapid progress in space technology is making affordable launches and advanced satellite services available to the global market, positioning the nation as a leader in the new space economy.
Paris-based Massive Dynamic has raised €3M to accelerate AI-driven automation in digital marketing, enhancing campaign efficiency and analytics for brands.
MIT’s latest innovation lets humanoid robots detect movement behind walls using AI and radio signals.
Explore how Carnegie Mellon’s new noninvasive BCI enables real-time, finger-level robotic hand control.
Discover if Surge AI can maintain its market edge amid automation and competition. Learn about its strengths, challenges, and future in data labeling.
You.com raises $50M Series B to launch its AI productivity engine, redefining search for knowledge workers and enterprises.
Throne’s AI-powered toilet device uses computer vision to analyze gut health at home, offering privacy-focused, real-time health insights and early detection.
Gecko Robotics becomes a unicorn with $125M for AI-powered wall-climbing robots, revolutionizing infrastructure safety and industrial inspections.
Wisq secures $15M and introduces HRLM, the first AI language model designed for HR, promising smarter, faster, and more human HR operations.
Cluely’s ARR skyrocketed to $7 million in a week after launching its enterprise AI notetaker, but open-source competitors like Glass are quickly gaining ground.
futureTEKnow is focused on identifying and promoting creators, disruptors and innovators, and serving as a vital resource for those interested in the latest advancements in technology.
© 2025 All Rights Reserved.
