Duckie - futureTEKnow Company Profile

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automated ticket resolution, B2B SaaS support, AI Agent, AI customer support, support team productivity, technical user assistance

About Us

Duckie is an AI-powered customer support solution for B2B SaaS companies. It offers two main products: an AI Support Agent that automatically resolves tickets, and an AI Support Copilot that assists human agents. Duckie integrates with existing knowledge bases, analyzes logs, and provides proactive updates. It can be deployed across multiple platforms including Slack, Zendesk, Discord, and Microsoft Teams. By leveraging AI technology, Duckie helps reduce resolution times, deflect tickets, and improve overall support efficiency for companies with technical users.

Founders

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Frequently Asked Questions

When was Duckie founded?

Duckie was founded in 2023.

Who are the founders of Duckie?

The founders of Duckie are Valerie Li and Joel Ritossa.

Where is Duckie's headquarters?

Duckie’s headquarters is located in San Francisco, California, USA.

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