Trace

Trace is an AI-powered customer service platform that automates end-to-end resolution for common requests like transaction tracking, card applications, and fraud complaints through secure API integrations.

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AI agent, AI chatbots, AI fraud complaint management, AI-powered customer service, Automated task resolution, Secure API automation

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Trace is an AI-powered customer service solution that automates end-to-end resolution for common banking tasks. The platform uses secure APIs to execute transactions, track payments, process card applications, handle fraud complaints, and manage account lockouts. Trace’s AI agents provide instant, consistent support with high first-contact resolution rates and low latency. The system is designed to be secure, compliant, and seamlessly integrated with existing cloud infrastructure, offering banks, insurance and fintech companies, a scalable alternative to traditional call centers.

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Medicare will pilot AI-driven prior authorization in 2026 across six states, targeting high-risk services while clinicians make final decisions.

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Traditional Medicare will pilot AI-assisted prior authorization in 2026 across six states, focusing on high-risk outpatient services. Clinicians retain final say, but incentives and access concerns loom as CMS tests fraud reduction and “gold card” exemptions. Here’s what providers and patients should know.

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