By futureTEKnow | Editorial Team
The hospitality industry is in the middle of a technological renaissance, and Inntelo AI is positioning itself at the forefront. The UK-based startup has recently secured over £575,000 in a pre-seed round to fuel their ambitious mission: transform hotel guest communication and operations using the latest in conversational and agentic AI.
Hotels worldwide are grappling with rising costs, staff shortages, and the friction of fragmented communication systems. Inntelo AI directly addresses these headaches with a unified digital concierge platform that connects guests and hotel teams on familiar channels such as WhatsApp and phone, requiring no downloads or complicated onboarding. This means guests can make requests as naturally as texting a friend, while hotel staff receive coordinated, actionable tasks across departments—from housekeeping to maintenance and F&B.
Asif Alidina, co-founder and CEO, brings a deep well of industry experience, having worked up from hotel housekeeping to managing large facility teams. His on-the-ground perspective helps ensure the platform’s features tackle the real, everyday challenges hospitality workers face—not just theoretical problems.
Diversity and inclusion are also cornerstones of Inntelo AI’s culture, reflecting the global and guest-centric nature of the industry. Their advisory board features hospitality leaders from Accor, Fairmont, Hilton, and top academics to guarantee their solutions are world-class and pragmatic.
Conversational AI Concierge: Guests interact on their terms, via WhatsApp or phone, skipping the need for yet another app.
Agentic AI for Operations: The platform translates every request—structured or freeform—into trackable actions routed directly to the relevant teams.
No More Clunky Systems: Move away from siloed guest apps, TV portals, and disconnected task managers. One streamlined platform covers it all.
Proven Benefits: Early adoption by global brands like Radisson and Wyndham has resulted in measurable improvements in team workflows, time savings, and increased revenue via targeted upselling.
This funding round was led by Haatch and the British Business Bank, with support from Look AI Ventures and angel investors, including ex-executives from Trip.com and DocuSign. The injection of capital will power global expansion, sales and marketing, customer support scaling, and deeper integration with property management systems.
Alidina envisions hotels becoming leaders in tech adoption, with AI delivering tangible returns for owners and staff alike while enhancing every step of the guest journey. Upcoming priorities include expanded R&D, new AI-driven features, and rapid onboarding of more hotel partners.
With legacy processes holding hotels back, there’s an urgent appetite for empathetic, efficient, and modern solutions. Inntelo AI isn’t just digitizing old workflows—it’s reshaping hospitality from the inside out, creating a win-win for guests, staff, and hotel owners.
AI-driven automation, seamless communication, and a customer-first approach are no longer optional for hotels determined to thrive in a competitive, rapidly evolving marketplace. Inntelo AI’s funding is a clear signal that the industry’s AI transformation has begun.
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